Laurence Katz Mediation Privacy Notice

Welcome to the Privacy Notice for LMKatz Dispute Solutions Limited trading as Laurence Katz Mediation (“Laurence Katz Mediation”).

We respect your privacy and are committed to protecting your personal data. This Privacy Notice will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CONTACT DETAILS
11. COMPLAINTS
12. CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
13. THIRD-PARTY LINKS

Purpose of this Privacy Notice

This Privacy Notice aims to give you information on how Laurence Katz Mediation collects and processes your personal data through your use of this website, including any data you may provide when you sign up to our newsletter.

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other Privacy Notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements other notices and privacy policies and is not intended to override them.

Controller

L.M. Katz Dispute Solutions Limited trading as Laurence Katz Mediation is the controller and responsible for your personal data (“Laurence Katz Mediation”, “we”, “us” or “our” in this Privacy Notice).

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, any previous name, marital status, title, date of birth and gender.

Contact Data includes telephone numbers, mailing address, email address and other contact details.

Financial Data includes invoicing details, payment history, bank account and payment card details.

Customer Service Data includes Personal Data received from customers in respect of employees, their own customers or other individuals known to them; and customer feedback.

Registration data includes Newsletter requests, event/seminar registrations, dietary preferences, subscriptions, and downloads.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

Usage Data includes information about how you interact with and use our website and services.

Marketing and Communications Data includes Data about individual participation in in-person seminars or webinars, the readership of our articles, blogs and other publications, your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data which could be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

We use different methods to collect data from and about you including through:

Direct interactions with us. You may give us your personal data directly by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our services, subscribe to our publications, access our website, request marketing or other information, give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using strictly necessary and analytics cookies. Please see our Cookie Policy for further details.

Third parties. We will receive Technical Data from analytics providers (as specified in our Cookie Policy).

We will only use your personal data when the law allows us to. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: Where it is necessary to conduct our business and pursue our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law to do so).
• Legal obligation: Where it is necessary to comply with a legal obligation that we have.
• Consent: Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting us.

Please see below to find out more about the types of lawful basis that we will rely on to process your personal data.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Marketing communications from us

You will receive marketing communications from us if you have requested information from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out of marketing

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at Laurence@LaurenceKatzMediation.com.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of providing our services.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see our COOKIE POLICY.

We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

Internal recipients within Laurence Katz Mediation

Personal data may be shared within Laurence Katz Mediation for the purposes of performing our services and our legal obligations, preventing fraud and/or improving the security of our services, improving our services, or because you have given consent.

External recipients outside Laurence Katz Mediation

Laurence Katz Mediation does not share or sell personal information about customers. However, personal data may be handled on behalf of Laurence Katz Mediation by trusted external service providers. In such cases, Laurence Katz Mediation shall ensure that all of the service partners with whom we do business protect the confidentiality and security of customer data.

Laurence Katz Mediation may, for example, buy in services which require the processing of personal data relating to our customers and/or the users of our services from:

• service providers who assist and support Laurence Katz Mediation with running our website or other IT services.
• providers of payment services.
• consulting firms providing specialist services to Laurence Katz Mediation (security, accountants etc.).
• service providers acting as processors based in the United Kingdom who provide IT and system administration services.
• professional advisers acting as processors or joint controllers including accountants, insurance brokers and insurers based in the United Kingdom who provide accounting and insurance services.

If we need to transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contractual terms approved for use in the UK which give transferred personal data the same protection it has in the UK, namely the International Data Transfer Agreement or an International Data Transfer Addendum (Addendum) to the new standard contractual clauses issued by the European Commission under the EU GDPR on 04 June 2021.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You have a number of rights under data protection laws in relation to your personal data.

If you wish to exercise any of the rights set out below, please contact us at Laurence@LaurenceKatzMediation.com.

You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
• Objecting to direct marketing. You have the absolute right to object at any time to the processing of your personal data for direct marketing purposes (see Opting out of marketing in section 4 for details of how to object to receiving direct marketing communications).
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data’s accuracy;
  • Where our use of the data is unlawful but you do not want us to erase it;
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

No fee usually required

You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you have any questions about this Privacy Notice or about the use of your personal data or you want to exercise your privacy rights, please contact us in one of the following ways:

Email: Laurence@LaurenceKatzMediation.com

Postal address: LMKatz Dispute Solutions Limited, International House, 36-38 Cornhill, London, EC3V 3NG

Telephone: +44 (0) 7977 007 552

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep our Privacy Notice under review. This is the version as of 1 September 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.